AussieHost.com pre-sales F.A.Q

[Aussie Bob]

• Who owns AussieHost.com?

AussieHost.com is owned by renowned web host Robert Walker (aka Aussie Bob).

• When did AussieHost.com commence operations?

AussieHost.com officially commenced operations on the 20th of June 2007. AussieHost.com represents the accumulation of hosting wisdom and experience, since 2001, hosting tens of thousands of domains for thousands of clients from all corners of the globe.

• What type of servers will my sites be hosted on?

Xeon Quad Core 5410, 2 GB ECC DDR II RAM, 2 x 146 GB SAS 15KRPM, Hardware RAID 1, Dual/Redundant Power Supplies.

These servers inspire confidence and create the perfect hosting platform.

• Where are AussieHost.com's servers located?

The AussieHost.com servers are located in Sydney's Global Switch data center. More information here.

• Does AussieHost.com offer "guaranteed uptime"?

No, we focus on delivering actual uptime and not promised uptime. "Guaranteed uptime" does not exist in the shared hosting world. Here is a screenshot from our server monitoring provider, Alertra, showing our server's combined uptime for the last 12mths being 99.916% -



• Will AussieHost.com move my sites over from my existing host for free?

Yes, as long as your existing host uses cpanel. If your existing host does not use cpanel, we cannot migrate your domains across to the AussieHost.com server, and you will need to do this yourself.

• How can I pay for my AussieHost.com account?

We accept credit cards, PayPal, cheques, money orders and bank transfers. We are flexible with payment options. You can change to any payment option, throughout the life of your AussieHost.com account.

• Does AussieHost.com allow adult or pornographic sites on their servers?

Strictly no pornographic material is allowed on AussieHost.com servers. Asked why, my answer is I don't want to look my children in the eye and tell them that Daddy makes money from porn.

• Can I buy domains from AussieHost.com?

Yes, you can purchase domains from AussieHost.com Domains. The AussieHost.com domain branch is separate from the hosting branch, so you have full control over your domain/s at all times, even if you cancel your AussieHost.com hosting account.

• How long does it take to establish an account?

New account welcome emails are dispatched within 1 hour of the order coming in, during Australian business hours. Most times they're dispatched within minutes, but please allow 1 hour to receive your AussieHost.com welcome email with your account login information.

• Is there a money back guarantee?

Yes, AussieHost.com offers a no risk no hassles 30 day money back guarantee, if you're not completely satisfied.

• How do I get technical or billing support?

Here is our Support Procedure.

• Can I have SSH enabled?

Yes, but only upon request. So submit a ticket to the AussieHost.com helpdesk, and request SSH be enabled on your desired domain, and we will enable that for you.

• Does AussieHost.com provide Windows hosting?

No, we do not provide windows hosting services, as in .NET, .ASP, whereas Linux based hosting provides MySQL and PHP. We provide Linux based hosting. Linux hosting dominates the hosting industry with approximately 99% of hosting plans worldwide using Linux. You can use our Linux based hosting on your Windows PC. There's no worries there.

• How do I get started with AussieHost.com?

Simply select your desired plan from the AussieHost.com Product page and follow the "Order here" link on that page.

If you have further sales questions, please contact us at sales@aussiehost.com and we will get back to you asap.